Requests with photos
The customer picks the items, chooses a reason and adds photos. You see it all before you approve anything.
Returns
Handle returns and exchanges without a string of emails.
Customers start a return from your store with a reason and a photo. You approve it, send a return label, check the item when it arrives, and refund or send a new size. Every step is on the order.
7-day trial · No card to start · $0 setup
Returns
A return process your customers can follow
Exchanges
Swap a size or color. If the new item costs more, the customer gets a payment link for the difference.
Return labels
Email the customer a prepaid USPS, UPS or FedEx return label through Shippo, or let them ship it back themselves and share the tracking number.
Refunds to the original method
Refunds go back to the card, Apple Pay, Google Pay, bank account or PayPal the customer paid with. You choose when: on approval, on receipt or after inspection.
Restock or write off
After inspection, send good items back to stock and record damaged ones with a reason.
Return policy page
Publish a clear policy page from a guided form. It matches the rules you actually apply to requests.
The flow
Request, approve, ship back, inspect, refund.
Each return moves through clear stages, and the customer sees where it is. Your team knows what to do next without asking.
- Reason codes such as wrong size, damaged, not as pictured
- Approve or reject with a note the customer sees
- Set a return window per store or per product
- Inspect on arrival and choose restock, repair or write off
- Refund trigger you control: approval, receipt or inspection
| Order | Channel | Total | Status |
|---|---|---|---|
| #1042 | $48.00 | Paid | |
| #1041 | Store | $19.00 | Unpaid |
| #1040 | TikTok Shop | $64.00 | Packed |
| #1039 | Etsy | $24.00 | Shipped |
Money
Refunds that match your books.
A refund updates the order, the sales tax collected and the profit report together. Refunding one of three items only reverses that item’s price and tax.
- Full or partial refunds per line
- Sales tax on refunded items reversed automatically
- Refunds run through AjVik Payments or PayPal, whichever the customer used
InvoiceINV-2026-0412
Handwoven throw × 1$56.00
Tax (6.25%)$3.50
Total$59.50
Learning from returns
See which products come back, and why.
Return shipping, inspection and write-offs are counted against the product and channel. A product with a high return rate shows up in your profit report, not just in your stockroom.
- Return rate and top reasons per product
- Return cost included in contribution profit
- Spot a size chart problem from repeated “too small” reasons
- Tag customers who return often and review their next order
Profit per order after product cost, shipping, returns, fees and ads
How it works
Up and running in minutes.
- 01
Write your policy
Set the return window, what can be returned and how refunds work. AjVik builds the policy page.
- 02
Choose how items come back
Send prepaid return labels through Shippo, or ask customers to ship items back themselves.
- 03
Process from one queue
Approve, track, inspect and refund returns from a single list.
FAQ
Frequently asked questions
Can't find what you're looking for? Our team replies within one working day.
Can customers start a return themselves?
Yes. They open their order on your store, choose the items and a reason, and add photos. You get the request to approve or reject.
Can I refund as store credit instead of money?
Refunds go back to the original payment method today. Issuing store credit as a return refund is being added. Exchanges for another size or product are already available.
Do I have to accept returns?
In the US you generally set your own policy, and AjVik publishes it. Some states have rules about how a no-returns or limited policy must be shown, so check the rules where you sell. Stores selling into the UK or EU must respect the 14-day withdrawal right, and AjVik will not let a policy go below it.
Does AjVik hold the refund money?
No. Refunds are paid from your own payments balance through Stripe, or from your PayPal account for PayPal orders. AjVik sends the refund instruction and records the result.
Your first order is closer than you think
Open your shop this evening.
Seven days to try everything with real customers. Pick a plan when you are ready.
- 7-day trial on every plan
- No card needed to start
- $0 setup, cancel any time
- Payments settle to your own bank