Cancellation & refund policy

This policy applies to subscription and add-on payments made to AjVik. Refunds for orders placed in a seller's store are handled by that seller under their own policy.

Free trial

Every plan starts with a 7-day free trial. If you do not want to continue, cancel before the trial ends and you will not be charged.

Cancelling a subscription

• Subscriptions renew automatically each month until you cancel.
• You can cancel at any time, online, from Settings → Billing in the AjVik console.
• Cancellation takes effect at the end of your current billing period. Your store stays live until then.
• You will not be charged again after cancelling.

Refunds

• Subscription fees are paid in advance and are generally not refundable for a partly used billing period.
• We will refund in full any duplicate charge, or any charge made in error or after a confirmed cancellation.
• Unused AI or messaging credits are not refundable once purchased, except where the law requires.
• To request a refund, email us within 7 days of the charge with your registered email and invoice number.

How refunds are paid

Approved refunds are returned to the original payment method within 5–10 business days. Your bank may take a little longer to show the credit.

Contact

Questions about this policy? Email us at info@ajvik.com.